This Privacy Policy explains how information is collected, used, and disclosed with respect to your access to and use of Alive (the “App”)—developed and operated by CHEN CHEUK YIP JASON (“we,” “us,” or “our”)—through our mobile applications and associated website. This Privacy Policy does not apply to any third-party websites, services, or applications that can be accessed through our services.
By downloading, installing, accessing, or using Alive, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not access or use the App.
Account Information. When you register for an account within Alive, you may provide us with personal information such as your name, email address, and any additional profile data (e.g., username, avatar) you choose to submit.
User-Generated Content. Any messages, comments, or other content that you post, upload, or submit through the App.
Support Inquiries. If you contact us for support or with questions, we collect the information you provide (e.g., your name, email address, and description of your inquiry).
Note regarding children. We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information of a child under 13, we will take steps to delete such information from our files as soon as possible.
Note regarding international users. Your information may be transferred to and maintained on computers located in the United States (or any other country where we operate) and processed there. By providing us with your information, you consent to that transfer and processing.
Device and Usage Data. We collect certain information that your mobile device or computer sends when you use Alive, such as:
Device identifier (e.g., device ID or advertising ID)
Operating system version and device model
App version
Log data relating to how you interact with the App (e.g., pages/screens viewed, features used, time stamps, crash reports)
IP address, browser type, and referring/exit pages when you access our website
Cookies and Tracking Technologies. We use “cookies” and similar technologies (e.g., web beacons, SDKs, and mobile identifiers) to:
Recognize your browser or device
Remember your settings and preferences
Provide personalized features or content
Improve performance and user experience
Analyze usage trends and patterns
You may set your browser or device to refuse all cookies or to indicate when a cookie is being sent. However, some features of Alive may not function properly if cookies or tracking technologies are disabled.
Analytics Providers. We may engage third-party analytics providers (e.g., Google Analytics, Firebase Analytics, etc.) to help us understand App usage and performance. These providers may collect information such as device identifiers, IP addresses, and usage statistics on our behalf. Their collection and use of information are governed by their own privacy policies.
We use the information we collect for various purposes, including but not limited to:
Providing and Improving the App.
To operate, maintain, and enhance Alive’s features and functionality.
To personalize your experience (e.g., by remembering your preferences and settings).
Communication and Support.
To respond to your inquiries, provide customer support, and send you updates or administrative messages (e.g., changes to this Privacy Policy).
Analytics and Monitoring.
To monitor usage, diagnose technical issues, and generate analytics reports regarding how users interact with the App.
Legal and Security.
To enforce our Terms of Service and other policies.
To protect the safety, rights, property, or security of ourselves or third parties (including investigation of suspicious or fraudulent activity).
Other Purposes.
For any other purpose with your consent (if and when you opt in).
We may share your information under the following circumstances:
With Your Consent or Instruction.
If you explicitly instruct us to share specific information (e.g., posting content publicly or connecting to a third-party service).
Anonymized/Aggregated Data.
We may share de-identified, aggregated, or anonymized information (e.g., usage statistics, trends) with third parties for analytics, research, and industry benchmarking.
Service Providers.
We may engage third-party service providers to perform services on our behalf, such as hosting, data storage, payment processing, customer support, analytics, and marketing. These providers are given access to your information only to the extent necessary to perform their services and are contractually obligated not to use or disclose your information for any other purpose.
Legal Requirements.
If we are required to do so by law, legal process, or governmental regulation (e.g., subpoena, court order, or lawful request from law enforcement).
To detect, prevent, or otherwise address fraud, security, or technical issues.
Business Transfers.
In connection with a merger, acquisition, reorganization, sale of assets, or similar transaction in which user information is among the transferred assets. You will be notified via email or a prominent notice on our website or App if such a transfer occurs, and you will have the option to opt out of any new owner using your information in a manner inconsistent with this Privacy Policy.
Access or Update. You may access and update certain personal information by logging into your account within Alive and editing your profile or account settings.
Account Deletion. If you wish to permanently delete your Alive account, go to the Personal Center in the App, click “Delete Account,” provide a reason for deletion, and submit your request. Once your account is deleted:
Your profile, message history, and other personal data will no longer be accessible to you.
We may retain a copy of your information as required by law or for our legitimate business purposes (e.g., fraud prevention, record-keeping).
Note that even after you delete your account, any content you have previously shared with others may remain viewable by them or archived by third parties, to the extent it was shared or copied.
Cookies/Tracking Opt-Out. You can set your device or browser to refuse cookies or limit tracking. Please note that disabling cookies or tracking technologies may adversely affect the functionality of the App.
We employ reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encryption of data in transit and, where applicable, at rest.
Secure access controls and authentication mechanisms.
Regular security assessments and vulnerability testing.
However, please understand that no security system is completely impenetrable. If we become aware of a data breach affecting your personal information, we will promptly take steps required by applicable law—including notifying you if your information has been compromised.
Your information may be transferred to, stored, or processed in countries other than your country of residence (including the United States). By using Alive, you consent to the transfer of your personal information to countries that may have different data protection laws than your home country.
Alive is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete such information in accordance with applicable law.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by:
Posting the revised Privacy Policy within the App or on our website,
Sending you an email or other in-App notification, and
Indicating the effective date at the top of this page.
By continuing to access or use Alive after those changes become effective, you agree to be bound by the revised Privacy Policy.
If you have any questions or concerns about this Privacy Policy, please contact us at:
CHEN CHEUK YIP JASON
Email: robbietpz20@gmail.com
We will make every reasonable effort to address your inquiries in a timely manner.